Author Archive: Customer Service
Recall – SWAN Harnesses
*** THIS RECALL IS NOW CLOSED *** No affected models were sold in New Zealand by Spelean (NZ) Ltd the authorised Petzl Distributor.
Continue readingRecall – NEWTON Harnesses
Newton Harness Recall for models manufactured in 2022. See post for more details on Batch Numbers and processes
Continue readingSafety Alert – Petzl GRILLON
Petzl requests the inspection of certain GRILLON products following the detection of ropes mounted incorrectly in the rope adjuster of recently produced GRILLON products. In such a case, the product does not perform its blocking function, which can result in a risk of injury. Please stop sales and use of GRILLON products manufactured between October […]
Continue readingRecall TRAC PULLEY
*** THIS RECALL IS NOW CLOSED IN NZ *** We sold a limited quantity of the affected TRAC CLUB Trolley Pulleys [ P023AB00 or P023AB01 (5 pk)] in New Zealand and all affected customers have been contacted, the following alert notice is informational in nature only and the recall has been closed in New Zealand. […]
Continue readingPIRANA DESCENDER RECALL
Issued 26/01/2022 Recall of PIRANA descenders (D005AA00 and D005AA01) due to a drowning risk if the rope accidentally gets blocked in the blocking slot. Immediately stop using the descenders affected by this recall. Affected products: PIRANA descenders D005AA00 and D005AA01 (see models in photo above). Serial numbers: from 19 F 0000000 000 to 22 A […]
Continue readingZIGZAG®/ZIGZAG® PLUS/ZILLON REQUEST FOR INSPECTION.
*** THIS RECALL IS NOW CLOSED GLOBALLY *** This Alert and subsequent replacement offer closed on 31 December 2022 and is longer active. Original ZIGZAG, ZIGZAG PLUS, ZILLON Alert for inspection issued 1 September 2021.
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