Customer Service | Petzl New Zealand

SEQUOIA and SEQUOIA SRT safety bulletin

*** THIS ALERT IS NOW CLOSED *** This notice is for the correction of the partial opening problem for FAST automatic buckles on SEQUOIA and SEQUOIA SRT tree care harnesses manufactured before July 2016. Please read the following Notice for full details. Open PDF Notice. The remedy is relatively easy, we will send you compliant […]

ALERT: Information regarding counterfeit products

Petzl has recently discovered Chinese counterfeit versions of some of their products. There is a significant risk that these counterfeit products could open or otherwise fail at low loads and under normal use: These counterfeit products do not meet UIAA or CE safety standards. These counterfeit products do not meet Petzl safety and quality requirements. […]

PRODUCT RECALL: ZIGZAG Petzl mechanical Prusik for arborists (D22)

*** THIS RECALL IS NOW CLOSED *** If you still own a ZIGZAG affected by the recall (serial number below 13108******), please contact us to take advantage of the standard exchange procedure for your ZIGZAG. All costs will be covered by Petzl. Note: This standard exchange procedure supersedes all previous compensation procedures. CONTACT US

NEWTON HARNESS: Request for Inspection

*** THIS ALERT IS NOW CLOSED *** Request for inspection of the NEWTON harness sternal attachment point During a periodic inspection on a NEWTON harness, improperly positioned safety stitching was found on one of the loops of the sternal attachment point. As a precautionary measure, Petzl is asking all of its customers to inspect the […]

PRODUCT RECALL: Petzl SAXO AQUA (E39) pre-September 2002

*** THIS RECALL IS NOW CLOSED *** Request for inspection of the NEWTON harness sternal attachment point This Recall dates from August 2002, and does not affect products purchased after September 2002. Recent testing has shown that gaseous emissions from defective batteries may cause the Saxo Aqua to explode, presenting a risk of injury to […]