Author Archive: Customer Service
ACCESS BOOK #2: How to prepare and plan for a ski tour
This guide focuses on planning and preparing for a ski-mountaineering or backcountry tour, including tech tips on ice axe use, how to rappel, providing assistance to your partner(s), and glacier travel. DOWNLOAD ACCESS BOOK #2
Continue readingACCESS BOOK #1: Belaying in a climbing gym
This technique guide focuses on gym climbing, for you to learn and/or review basic top rope and lead climbing techniques, including tying into the rope, the partner check, fundamental belay techniques, and how to clip the rope properly. DOWNLOAD ACCESS BOOK #1
Continue readingSEQUOIA and SEQUOIA SRT safety bulletin
*** THIS ALERT IS NOW CLOSED *** This notice is for the correction of the partial opening problem for FAST automatic buckles on SEQUOIA and SEQUOIA SRT tree care harnesses manufactured before July 2016. Please read the following Notice for full details. Open PDF Notice. The remedy is relatively easy, we will send you compliant […]
Continue readingALERT: Information regarding counterfeit products
Petzl has recently discovered Chinese counterfeit versions of some of their products. There is a significant risk that these counterfeit products could open or otherwise fail at low loads and under normal use: These counterfeit products do not meet UIAA or CE safety standards. These counterfeit products do not meet Petzl safety and quality requirements. […]
Continue readingPRODUCT RECALL: ZIGZAG Petzl mechanical Prusik for arborists (D22)
*** THIS RECALL IS NOW CLOSED *** If you still own a ZIGZAG affected by the recall (serial number below 13108******), please contact us to take advantage of the standard exchange procedure for your ZIGZAG. All costs will be covered by Petzl. Note: This standard exchange procedure supersedes all previous compensation procedures. CONTACT US
Continue readingNEWTON HARNESS: Request for Inspection
*** THIS ALERT IS NOW CLOSED *** Request for inspection of the NEWTON harness sternal attachment point During a periodic inspection on a NEWTON harness, improperly positioned safety stitching was found on one of the loops of the sternal attachment point. As a precautionary measure, Petzl is asking all of its customers to inspect the […]
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